24-Hour Claims & Refund Policy
Call Us for Faster Service & Daily Specials: (915) 303-8500 Text Us to Order Anytime: (915) 505-3708 Your trusted source for Flowers & Delivery in El Paso TX

24-Hour Claims & Refund Policy At El Paso TX Flowers, we want every customer to be happy with their order. If there is an issue with your flowers or gift, please contact us within 24 hours of delivery or pickup so we can review your claim. To help us resolve your concern as quickly as possible, please provide: * Your order number * Clear photos of the arrangement or gift * A brief description of the issue Our team will carefully review every claim and work with you to determine the most appropriate resolution, which may include a replacement, store credit, or refund when applicable. Claims submitted more than **24 hours after delivery or pickup** may not be eligible for a refund or replacement due to the perishable nature of fresh flowers. We appreciate the opportunity to make things right and thank you for supporting our local flower shop.